1. Who We Are

Enable My Child Ltd dba HelloHero (“HelloHero,” “we,” “our,” or “us”) is a New York-registered company located at 26 Hill Street, 115, Southampton, NY 11968.

2. Legal Age and Use Restrictions

You must be at least 18 years old or have the permission of a parent or guardian to use our Services. Users under 13 are not permitted to use the Services without verifiable parental consent, per the Children’s Online Privacy Protection Act (COPPA).

3. Privacy & Data Security

We value your privacy. Our data practices comply with:

– HIPAA: If applicable to your use (e.g., telehealth services).

– FERPA: For educational information we may receive from schools or providers.

– COPPA: For users under 13, we require verifiable parental consent.

– California Privacy Rights (CPRA): California residents may request access, deletion, or opt-out of sharing/selling personal data.

– NY SHIELD Act: We implement reasonable administrative, technical, and physical safeguards.

Please read our Privacy Policy: https://hellohero.com/privacy-policy/ for full details.

4. Accessibility Commitment

We are committed to ensuring digital accessibility for all users, including individuals with disabilities. If you have trouble accessing our Services, contact us at support@hellohero.com.

5. Intellectual Property

All content on our Services, including logos, code, graphics, and materials, are owned by or licensed to HelloHero. You may only use the content for personal, non-commercial purposes.

6. Payments and Refunds

We accept major credit cards. All sales are final unless otherwise stated. In case of overpayment, a refund will be issued within 30 days.

7. Prohibited Conduct

You agree not to misuse our Services, including but not limited to:

– Hacking, spamming, or unauthorized scraping

– Harassing users or employees

– Violating applicable laws or these Terms

8. User Content

You may submit documents or information (“Contributions”). You retain rights to your content, but grant us permission to use it as necessary to provide services.

You agree not to post content that is unlawful, harassing, or violates any third-party rights.

9. Third-Party Services

Our Services may contain links to third-party sites. We are not responsible for third-party content or practices. Your use of those services is at your own risk.

10. Mobile App Use

We grant you a limited, non-transferable license to use our app on supported devices. Do not reverse-engineer, distribute, or misuse the app.

By downloading our app from Apple or Google, you also agree to their respective terms of use.

11. Dispute Resolution

All disputes will be governed by the laws of New York. You agree to resolve disputes exclusively in the state and federal courts located in Queens, New York. You also agree to binding arbitration for any claims under $10,000.

12. Updates and Modifications

We may update these Terms at any time. When we do, we will revise the “Last Updated” date. We will notify users of material changes via email or an on-site banner.

13. Termination

We may suspend or terminate your access at any time for any reason. If you violate these Terms, we reserve the right to take legal action.

14. Electronic Communications and Signatures

By using our Services, you consent to receive communications electronically. You agree that digital signatures and communications carry the same legal weight as physical ones.

15.  California Residents

If your concerns are unresolved, you may contact the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N112, Sacramento, CA 95834 or (800) 952-5210.

16. Contact Us 

If you have questions or need support, contact us:

– Email: support@hellohero.com
– Phone: (888) 511-7930
– Mail: 26 Hill Street, 115, Southampton, NY 11968